SIMI VALLEY, Calif. (KTLA) — Broken seats and out-of-service bathrooms were just some of what a Simi Valley couple had to deal with on a 10-hour-long Delta flight.
“The toilet in one of the restrooms was pulled away from one of the walls and the air was coming through that,” said Peter Carrube, who had traveled abroad with his wife to celebrate their 25th wedding anniversary.
“The paper towel dispenser was held on with masking tape. My wife’s seat alone would not stay in the upright position,” Carrube said.
The issues the Carrubes had to deal with flying to Atlanta from Venice, Italy, were numerous.
“Right above my seat there was aluminum foil literally taped over a hole,” Carrube said.
One of the restrooms on the transatlantic flight was out of order and a female passenger was cut by broken equipment, Carrube said.
“They have these headsets, double-pronged headsets,” Carrube said. “One had snapped off in the armrest and the prong was sticking out. When [the passenger] sat down, she cut her pants and her leg, and she bleeding in the back.”
A flight attendant was taking note of all of the problems, Carrube said.
“She came back to me and said she had to get a second paper because she was finding so many things wrong with the plane,” Carrube said. “This plane shouldn’t be in service. I was high anxiety the entire time.”
Carrube’s wife, Sondra, said she was a frequent Delta flier and always had good experiences in the past.
“Just since the first of the year I’ve taken at least a dozen round-trip flights, and I’ve never seen anything like this before, ever,” Sondra Carrube said.
KTLA 5 News contacted Delta Airlines and asked them about the problems inside their plane.
“All the systems on the aircraft were in perfect working order. It was a safe aircraft to fly. It operated in flight safely,” Delta Spokesman Morgan Durrant said.
Delta’s fleet of aircraft is in the process getting upgrades, Durrant said. The Carrubes’ plane still needed to be refurbished; and for that, Delta apologized.
“We fell short of what we want our customers to experience inside the cabin,” Durrant said.
Delta Airlines representatives said they want to talk to Peter and Sondra Currube directly. The company said they want to do right by their customers.
Delta will ensure that the Currubes’ plane has all of its unsightly issues fixed, Durrant said.