LADWP Billing Problems Anger Customers – Carolyn Costello Reports

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Lois Gass was outraged after $3,982 was automatically deducted her bank account for an incorrect LADWP bill. She’s one of up to 70,000 who may be affected by problems with the utility’s new billing system. Carolyn Costello reports from the newsroom for the KTLA 5 News at 10 on Wednesday, Nov. 27, 2013.