LADWP Stops Issuing Shut-off Notices Amid Billing Problem

The head of the Los Angeles Department of Water and Power said Wednesday that his agency has stopped issuing shut-off notices as it tackles problems associated with as many as 70,000 late or inaccurate customer bills.

meter

File photo of a LADWP utility meter.

Faced with questions from City Council members upset over the billing debacle, DWP General Manager Ron Nichols said his agency also will not initiate new collections on unpaid bills through the end of the year.

Since the DWP switched to new customer software three months ago, ratepayers have experienced delayed charges, bills that are dramatically higher than they should be and long hold times when they call demanding answers. Nichols told council members that corrections are underway, with reimbursement checks already being received by some customers.

The situation “is getting better each day,” he said.

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