The Los Angeles Fire Department requires a sweeping overhaul of how it responds to hundreds of thousands of medical rescues and 911 calls each year, according to a long-awaited consultant’s report commissioned by the city.
Report Recommends Major Overhaul of L.A. Fire Department
The recommendations call for significant and potentially costly changes at the troubled agency, which has faced scrutiny over increasing response times to medical emergencies and recurring problems inside the dispatch center.
The 80-page report found “significant cultural, organizational, process and technology challenges which seriously impair the department’s performance.”
“There is a lack of accountability, engagement and community presence,” said the report, prepared at the direction of the City Council by PA Consulting, a global firm, and presented Monday to City Administrative Officer Miguel A. Santana.
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