Special Needs Girl Asked to Leave Movie Theater for Disruptive Behavior

A La Puente mother claimed her family was kicked out of an AMC movie theater in Industry because of her special-needs daughter’s laughter.

The Schreurs family took 10-year-old Destiny to see “The Fault in Our Stars” at the AMC Puente Hills 20 on Monday night.

About 20 minutes into the film, Marji Schreurs said family members were approached by a theater employee who asked them to keep the girl quite.

“She wasn’t screaming,” Schreurs said. “She wasn’t having a meltdown. She was laughing.”

After exchanging words with the manager, Schreurs said the family was asked to leave.

AMC Theatres’ spokesman Ryan Noonan issued a statement to KTLA regarding the incident.

“On Monday evening, a theatre manager received complaints from two guests about disruptive behavior during a movie. The manager stepped into the auditorium to observe the situation, identified prolonged disruptive behavior, waited to see if the behavior would cease, and when it did not, approached the guests. The manager explained our policy about making noise that disrupts others during the movie. At that time the guest asked for a refund, which was provided.”

Family members believed Destiny was treated unfairly.

“They can’t shelter our special kids. They deserve to be in movie theaters just like anybody else,” Schreurs said. “She deserves to be able to laugh just like anybody else.”

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24 comments

  • Dave Umbach

    “She deserves to be able to laugh just like anybody else?” Yes, she deserves to be able to laugh like anybody else, but NOT in a theater where people have paid for a ticket and deserve to watch a movie without the agitation caused by kids that cannot keep quiet. The mother is totally wrong about this issue. Special needs does not play a part in this. The mother is wrong!

    • Shirley

      Not at the expense of others who paid to see the movie, which is not a comedy by the way. It is very expensive these days to see a movie, we should be able to see and hear what we pay for.

  • jesse

    If it was a children’s movie were one would expect children to act as such I would agree with the mother. However, the movie was rates PG13 and is not a comedy. In my opinion the theater employee did right by the other guests.

  • Kleineganz

    Does anyone bother to proofread their articles anymore? “who asked them to keep the girl quite.” … it’s quiet (sorry pet peeve of mine.) On the subject of the little girl, I agree the parents should have gotten a babysitter. I don’t think this movie was meant to be a comedy.

  • Jessica Martinez

    I have been at a movie where a disabled person has been disruptive. It ruined our movie. Movies are not cheap now a days. Sorry to say but they should have chosen a better activity where her laughter was not disruptive…….
    I hate when people play dumb, like they didn’t know her behavior would be considered bothersome?

  • GiGi

    If I had taken “MY OWN” child to a movie (serious drama) and my child continued to laugh, it would make “ME” feel uncomfortable and be disrespectful. Therefore, I “should” remove him/her and myself from the movie theater and save mommy and me movie dates for more age appropriate comedies/animated films.

  • Josie

    Do any of you have a special needs child? You can also get YOUR money back if YOU’re not comfortable. Let the child live, if it makes her laugh, for Christ sake, let her laugh. I’d much rather sit in at another show than pick on a family, let alone an innocent child who will probably feel uncomfortable from now on at any movie theatrenow. Shame on all of you, self Do any of you have a special needs child? You can also get YOUR money back if YOU’re not comfortable. Let the child live, if it makes her laugh, for Christ sake, let her laugh. I’d much rather sit in at another show than pick on a family, let alone an innocent child who will probably feel uncomfortable from now on at any movie theatrenow. Shame on all of you, self centered, inhumane, people. Shame on you! , inhumane, people. Shame on you!

  • Josie

    Do any of you have a special needs child? You can also get YOUR money back if YOU’re not comfortable. Let the child live, if it makes her laugh, for Christ sake, let her laugh. I’d much rather sit in at another show than pick on a family, let alone an innocent child who will probably feel uncomfortable from now on at any movie theatre. Shame on all of you, self centered, inhumane, people. Shame on you!

  • wes

    She is special needs. And that should have been explained upfront to the staff. Secondly. To a ccertain extent the parent should at least guide the child into maybe teach what is and isn’t socially acceptable. No they should not have been asked to leave. Yes she should be able to laugh. But every mind needs discipline. So when enough is enough that should be pointed out. I’m sure even in her special needs school. They don’t allow a residuals amount of disruptive behavior.


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