Alan Dumpit told KTLA that he and his friends used the ride-sharing app Uber to get to a concert in Whittier on Aug 3rd. The ride to the concert was about $45, but the return trip several hours later was $800, Dumpit said.
Dumpit claims he checked the charges before leaving the concert and was expecting to pay about $150.
Uber responded on Thursday with the following statement: “This is a simple case of buyer’s remorse. The surge confirmation screen requires you to type in the specific surge multiplier to ensure you understand what rates to expect. The fact is that these riders received a safe, convenient ride from a driver with an outstanding user rating and over 3,000 trips on the platform.”
Kacey Montoya reports for the KTLA 5 News at 10 on Thursday, Aug. 21, 2014.