Customers Concerned Over Rising SoCal Gas Bills Find Ally in Local Councilman

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As a growing number of Southern California Gas Company customers take to social media to complain about their high bills, Los Angeles City Councilman Mitch Englander announced Monday night he will introduce a measure calling for an investigation into the gas company and the sudden hike in gas bills. Nerissa Knight reports from North Hollywood for the KTLA 5 News at 10 on Monday, Feb. 1, 2016.

SoCal Gas released the following statement on Tuesday:

We have received inquiries from some customers concerning higher natural gas bills this winter. Higher winter bills are due to a combination of factors, but are mostly a result of November and December 2015 being the coldest since 2011. During cold snaps like this our customers tend to use more natural gas to heat their homes and water. Higher bills are not related to the Aliso Canyon natural gas leak.

SoCalGas is regulated by the California Public Utilities Commission (CPUC), and the CPUC would have to approve a request to recover costs associated with the Aliso Canyon natural gas leak. SoCalGas has made no requests for increased rates concerning Aliso Canyon.

If customers are seeing higher monthly bills, it is most likely as a result of two factors: (1) Cold Weather: This winter has been the coldest winter since 2011. Customers typically use 3-7 times more natural gas than other months. (2) Higher consumption may lead to a higher tiered rate. (3) Some SoCalGas customer bills were based on a longer billing cycle of 35 days, this can increase your bill by up to 30%. Visit www.socalgas.com/winter for tips on lowering your gas bill.

We are happy to help customers who would like a better understanding of their bills. We encourage customers to log into “My Account” at www.socalgas.com or go onto https://www.socalgas.com/pay-bill/understanding-your-bill/how-to-read-your-bill to find additional information. Customers can also call SoCalGas residential support center at 1-800-427-2200 for additional support.