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Verizon Wireless Service Outage Prompts Outcry From SoCal Customers

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A Verizon Wireless store in San Francisco is seen in a file photo. (Credit: Justin Sullivan/Getty Images)

A Verizon Wireless service outage on Friday afternoon that lasted almost five hours prompted an outcry from many Southern California customers.

The disruption began shortly before 1 p.m. and was affecting voice service in parts of Los Angeles, San Diego and surrounding communities, Heidi Flato, a Verizon spokeswoman, said in an email to KTLA.

“Technicians are on site and working to resolve as quickly as possible,” she wrote.

Friday evening, Flato released a statement confirming that service was restored and apologizing to customers.

“Verizon Wireless experienced a service disruption affecting voice service in parts of Los Angeles and San Diego and surrounding communities. Technicians worked quickly to resolve the issue and service was fully restored at 5:38 p.m. this evening. We apologize for any inconvenience this may have caused.”

It was not immediately clear how many customers were affected by the outage.

Several of them took to social media to express their frustration over not being able to place cellular calls.

“Retraction data is working but not able to call out or receive calls (in) Victorville,” KTLA viewer David Price wrote on Facebook.

“They better offer some sort of credit to our bills next month for the inability to use the service we pay ‘an arm and a leg for’!” viewer Kamie Jones wrote. “*Thinking about switching providers now*”

Friday evening, Verizon Wireless issued a statement apologizing for the outage.

“Verizon Wireless experienced a service disruption affecting voice service in parts of Los Angeles and San Diego and surrounding communities. Technicians worked quickly to resolve the issue and service was fully restored at 5:38 p.m. this evening. We apologize for any inconvenience this may have caused.”