Union Bank Customers Temporarily Unable to Access Funds, Process Transactions Amid Hourslong Service Outage

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Union Bank customers throughout the West Coast on Tuesday afternoon reported problems accessing their accounts online and at ATMs, but the company said the problem was resolved by 6 p.m.

As early as 9:33 a.m., a tweet from Union Bank’s official Twitter account acknowledged the institution was “experiencing extended processing delays.”

“Account details will be available soon. We apologize for any inconvenience,” the tweet said, in response to a customer who complained about being unable to use his ATM card, check his balance or access funds.

The company continued to issue similar responses on Twitter throughout the morning and into the afternoon.

“During a routine, back-office update, we experienced an unanticipated delay in overnight processing that affected various systems, including online banking and ATMs,” Tanya Peebles-Hill, a Union Bank spokeswoman, said in an email to KTLA. “We are working hard to resolve this as soon as possible and will communicate with customers once we have more information we can provide.”

Online banking, ATMs and other systems were expected to be fully operational by 6 p.m. Tuesday, the bank later said in an early evening statement.

“The issue has been resolved and customers can resume all banking activities. We apologize for any inconvenience this may have caused our customers,” the statement concluded.

Earlier Tuesday, San Diego resident Jon Hall said he had gone to a local branch, where “they’re limiting withdrawals to $500.”

KTLA’s Melissa Pamer contributed to this article.