DWP Owes L.A. Customers $67.5 Million Because of Rampant Overbilling

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The Los Angeles Department of Water and Power owes its customers at least $67.5 million in refunds and credits after the utility overbilled them, an independent monitor has concluded.

The latest estimate represents an approximately $25-million increase from the amount reported during a court hearing in December.

Since 2013, the DWP has been plagued by a faulty computer billing system that overcharged tens of thousands of customers while failing to bill others at all.

Officials said this week that after a year of working with the monitor and revising the class-action settlement agreement, customers can expect to get refunds as early as the summer of 2017.

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