MIRAMAR, Fla. (KTLA) — Spirit Airlines faced increased criticism Saturday after a new report accused the no-frills airline of gouging customers by charging up to 70 different fees.
The low cost carrier touts itself as the cheapest of all U.S. airlines.
But customers frequently complain about what they consider Spirit’s excessive fees, the New York Times reported.
The Transportation Department receives six to eight complaints per 100,000 Spirit passengers.
But the industry average is 1.4 complaints per 100,000 customers.
Based in Miramar, Florida, Spirit operates flights throughout the U.S. as well as the Caribbean, Mexico, and Latin America.
Spirit offers super cheap fares and lower fees to its “members.”
The fee structure for non-members is higher. Among the fees: $35 to $50 for a carry-on bag, $30 for the first checked bag, $1 to $10 for snacks, and $1.00 to $15.00 for drinks, according to Spirit’s website.