Angry Time Warner Cable customers across Southern California demanded the cable giant offer a refund or credit customers’ accounts Monday, after their service was interrupted during Super Bowl XLVIII.
On Monday evening, the company announced that all L.A.-area customers would automatically receive a gift of appreciation following the blackout.
“Digital TV customers will receive a credit for the cost of an On Demand movie once purchased, and analog customers will receive a $5 gift card. These will be provided automatically; no customer action is necessary,” the company said in a statement.
Time Warner’s analog and standard-definition feeds of Fox affiliate KTTV went dark Sunday during the second quarter of the big game.
The outage also affected Southern California stations KCAL and KTLA.
Time Warner Cable sent out a tweet Sunday around 4:45 p.m. and said it was investigating the issue.
“LA Customers: We’re investigating an issue w/KTTV (FoxSD) feed. FoxHD appears to be OK. We’re working to resolve ASAP. ^KT,” the tweet read.
Parts of the Coachella Valley and Ventura County also experienced signal losses, according to The Press-Enterprise.
A number of viewers took to social media to complain about the service interruption.
Twitter user Ann McElhinney posted a picture of a dark television screen with the caption, “That’s us Not watching Super Bowl.”
McElhinney told KTLA she is from Ireland, and was watching her first Super Bowl when the screen went dark at a party in Northridge.
Another cable customer named Vicki Arkoff tweeted, “Worst. Cable. Company. Ever. Time Warner Cable. Fail.”
The blackout lasted about an hour, however, Time Warner Cable’s high-definition channels were not affected.
Customers with HD televisions or digital boxes were able to watch the Super Bowl on Fox HD channel 411.
Time Warner Cable said most of its viewers in Southern California watch the HD signal.