A San Bernardino woman was the victim of an attempted robbery inside her local Wal-Mart store.
Surveillance video showed a man trying to grab a gold chain from around Linda Andrade’s neck.
As if that wasn’t shocking enough, Andrade said store managers tried to talk her out of calling police.
“They just made me feel unimportant, like… you got your chain back so what are you complaining about,” Andrade told KTLA.
In a statement to KTLA, a Wal-Mart spokeswoman apologized for the incident, describing it as “an unfortunate situation.”
“While we can’t always prevent crime from happening, we can definitely do a better job of how we respond in a situation like this,” said Dianna Gee Senior Manager for Wal-Mart national media relations. “In light of what happened in this case, we have reiterated our expectations to those involved.”
The company said its focus now was “to work with local law enforcement and provide any information we have such as surveillance video to help identify the suspect responsible.”
Rick Chambers reports for the KTLA 5 News at 10 on Thursday, March 20, 2014.