LAX’s New Pickup System Leaves Customers Frustrated

Data pix.

As of Tuesday, travelers leaving LAX are required to board a shuttle or walk to a waiting area east of Terminal 1 to meet their taxi or ride app services.

Since the opening of this new area, airport officials say they’ve managed to streamline the process and reported a significant drop in wait times for shuttles as well as taxi and ride app services.

Travelers depart LAX on Nov. 3, 2019. (Credit: KTLA)

Travelers depart LAX on Nov. 3, 2019. (Credit: KTLA)

But LAX officials say cutting customer wait times during peak periods is still out of their control.

Carlos Saucedo reports for the KTLA 5 News at 5 on Nov. 3, 2019.

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