This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated.

California’s unemployment agency is so overwhelmed, it’s not answering 60% of the calls it receives.

The California Employment Development Department is trying to work through a backlog of more than 1 million pending claims. Sharon Hilliard, the agency’s director, told state lawmakers in Sacramento on Monday that her agency was not staffed to handle the surge of unemployment claims due to the pandemic.

The state has processed more than 10 million claims since March and paid out $67 billion in benefits. Hilliard said they are hiring more staff for its call center and will soon upgrade its document processing system.

5 Live is KTLA’s digital-only newscast and streams on and the KTLA 5 News app weekdays at 4 p.m.

Follow our Facebook group:

This segment aired on Aug. 25, 2020.