Event planner Colin Cowie shares the importance of customer service

Entertainment

Colin Cowie talked about his new book, “The Gold Standard,” which is all about customer service. He shared how important it is for him to create an emotional connection with his customers, and that creating an experience that resonates with the customers is what makes a difference.

“The Gold Standard” is available for purchase now.

This segment aired on the KTLA 5 Morning News on Oct. 18, 2021.

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