Amazon at times dips into the tips earned by contracted delivery drivers to cover their promised pay, a Times review of emails and receipts reveals.
Amazon guarantees third-party drivers for its Flex program a minimum of $18-25 per hour, but the entirety of that payment doesn’t always comes from the company. If Amazon’s contribution doesn’t reach the guaranteed wage, the e-commerce giant makes up the difference with tips from customers, according to documentation shared by five drivers.
In emails to drivers, Amazon acknowledges it can use “any supplemental earnings” to meet the promised minimum should the company’s own contribution fall short.
“We add any supplemental earnings required to meet our commitment that delivery partners earn $18-$25 per hour,” the company wrote in multiple emails reviewed by The Times.
Read the full story on LATimes.com.