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Four months after a botched computer upgrade delayed unemployment benefits for tens of thousands of Californians, jobless workers are still finding it nearly impossible to reach state employees for help.

CA-Unemployment-Office
Visitors use the Unemployment Insurance phone bank at the California Employment Development Department office in Sacramento in September. (AP/LA Times/September 20, 2013)

On any given day in recent months, as many as 90% of callers to the Employment Development Department seeking information about missed payments or unprocessed claims failed to reach a live worker, according to agency phone records obtained by The Times.

Callers who don’t get through to staff are routed to a recorded voice directing them to seek answers on the EDD website or get help through an automated self-service phone number — options that many unemployed workers have already tried in vain.

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