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Four months after a botched computer upgrade delayed unemployment benefits for tens of thousands of Californians, jobless workers are still finding it nearly impossible to reach state employees for help.

Visitors use the Unemployment Insurance phone bank at the California Employment Development Department office in Sacramento in September. (AP/LA Times/September 20, 2013)

On any given day in recent months, as many as 90% of callers to the Employment Development Department seeking information about missed payments or unprocessed claims failed to reach a live worker, according to agency phone records obtained by The Times.

Callers who don’t get through to staff are routed to a recorded voice directing them to seek answers on the EDD website or get help through an automated self-service phone number — options that many unemployed workers have already tried in vain.

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