Uber has closed a customer support office in downtown Los Angeles, laying off about 80 employees, The Times has learned.
Without advance notice, staffers were informed Thursday their jobs would be shifted to a large customer support office the company maintains in Manila, according to sources who asked to remain anonymous for fear of losing severance.
In a recording The Times obtained, Uber manager Ruffin Chevaleau acknowledged that the meeting was called on short notice before delivering the news.
“We have decided to close the downtown L.A. office and we will be moving the outreach and innovation work to our Manila C.O.E., where we can continue to support the business as it grows,” she said, using an abbreviation that means Center of Excellence, the in-house term for customer support hubs. “I know that this is a shock. This meeting is to inform you all that today is the last day in this office.”
Read the full story on LATimes.com.