One of America’s most popular fast-food chains is also its favorite, according to new results from the American Customer Satisfaction Index.
Chick-fil-A has again topped the ACSI’s index list for the ninth consecutive year. The ratings were based on benchmarks including the accuracy of food order, variety of food on the menu and food quality, along with others.
Jimmy John’s took the second spot, while an aggregate category of smaller companies, like In-N-Out, rounded out the top three. Mega fast-food corporations like McDonald’s and Taco Bell ranked low, earning the 23rd and 24th spots, respectively.
Here is where other popular fast-food eateries ranked on the list:
5th: Papa Johns
7th: Five Guys
8th: Pizza Hut
12th: Panda Express
13th: Burger King
14th: Panera Bread
16th: Dairy Queen
18th: Little Caesars
21st: Jack in the Box
23rd: Taco Bell
The organization also studied customer satisfaction for full-service restaurants. Outback Steakhouse, Cracker Barrel and Longhorn Steakhouse rounded out the top three for that portion of the report.
Outback Steakhouse was considered to be America’s favorite full-service restaurant, according to the report.